Returns may be made within 7 days from the date of delivery.

If you refuse to pay tax and duty, the sent back item will be refunded after deducting $‌30.00 for delivery fee.

How to return

1. Please submit ‘return request’ at [Account > Order > Order detail] on the Kuma Running website.
2. Please arrange return pick-up and it must be paid by customer’s end. You can use any courier but, USPS is preferable.
3. Please fill out ‘Return request form’ below and email to us gtoranzo@kumarunning.com
4. Please pack the item securely with all its belongings and enclose a memo of your order number.
5. Please send parcel to our warehouse :
   - Street: 
   - Town: 
   - City: 
   - Province:
   - Country:
   - Postcode: 

When the product arrives at our warehouse, you will get a refund into your original payment method after inspection process is completed

Exchange

Product purchased online can not be exchanged and it may be returned and please place a new order.
All duty and tax free sales are final and can not be exchanged.
If you have further inquiry, please contact to Kuma Running CS team at gtoranzo@kumarunning.com

※ You cannot return it if it falls under the following reasons.
- The product you purchased can only be returned within 7 days of receipt.
- The product must contain all unused components.
- If the frame's lens is removed, it cannot be returned.
- if the certification label attached to the product has been removed, it cannot be returned.